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Support Desk

Before seeking support, pleaseā€¦

  • Make sure your question is a valid Theme Issue and not a customization request.
  • Make sure you have read through the documentation and any related video guides before asking support on how to accomplish a task.
  • Try disabling any active plugins to make sure there isn’t a conflict with a plugin. And if there is this way you can let us know.
  • If you have customized your theme and now have an issue, back-track to make sure you didn’t make a mistake. If you have made changes and can’t find the issue, please provide us with your changelog.

Please remember you have purchased a very affordable theme and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Support is also 100% optional and we provide it for your convenience, so please be patient, polite and respectful.

Please visit our profile page or ask question Support Desk here: https://haintheme.freshdesk.com/

Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
    Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
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